Page 1 of 1

Great customer support from Minicraft

PostPosted: Tue Jun 09, 2015 2:19 pm
by Cap'n Wannabe
Emailed them on May 29 about a sprue with most of the parts short-shot....received a new sprue in the mail today at no charge. Very impressed.

Re: Great customer support from Minicraft

PostPosted: Tue Jun 09, 2015 2:29 pm
by tor lives
Half ya luck!!!
Emailed them over two years to get a replacement crown/canopy for an MD-80, and I am still waiting :?
TOR

Re: Great customer support from Minicraft

PostPosted: Thu Jun 11, 2015 1:51 pm
by VH-WAL
Say Damo what email address did you use,

i have a cherokee kit missing the clear sprue

cheers
wal

Re: Great customer support from Minicraft

PostPosted: Thu Jun 11, 2015 1:54 pm
by Cap'n Wannabe
VH-WAL wrote:Say Damo what email address did you use,

i have a cherokee kit missing the clear sprue

cheers
wal

This is the email I used:
models@minicraftmodels.com

There's also some info on this page:
http://minicraftmodels.com/pages/replacement-parts